At Parallax, our people are the driving force behind everything we do. As trusted partners to government and federal agencies, we deliver essential services that impact lives, and it's our team that moves communities forward. New positions coming soon!
Work that impacts real lives
Culture built on trust and respect
Standards that push excellence
Invest in your career trajectory
We invest in your success from day one. Our paid training program equips you with the knowledge, tools, and confidence you need to thrive. You'll also spend up to a week in "nesting," taking live calls with real-time support by your side, so you can ease into the role with guidance, not pressure.
You shouldn't have to push through when you're unwell. At Parallax, paid sick time starts accruing on day one, because real teams take care of their own.
You're showing up for others, so we make sure someone's showing up for you. Our medical, dental, and vision plans are built to give you coverage that feels as solid as the work you do.
We don't believe in quiet effort. Hit your goals, support your team, and own your role, and you'll earn real monetary rewards to match the impact you're making.
You begin accruing paid time off on your first day. Whether it's rest, travel, or time to recharge, you'll have the flexibility to step away when you need it and come back strong.
We're preparing exciting new opportunities. Check back soon for open positions — we'd love to have you on the team.
The VP Program Ops is responsible for the end-to-end stand-up and steady-state management of an 800+ seat federal contact center supporting a Prime Contractor and CMS. This role owns the full operational lifecycle — from recruitment funnels to offboarding protocols — ensuring every seat is filled per strict federal ramp schedules and every agent remains compliant with Service Contract Act (SCA) and CMS quality standards.
Type: Full-Time
Department: Contact Center Operations
Location: Remote / 3x travel (Chester, VA for initial ramp)
Reports to: CEO
Lead and oversee multiple call center managers and their teams within a large-scale federal contact center operation. You'll drive operational performance, ensure compliance, and serve as a key bridge between frontline leadership and executive strategy.
Type: Full-Time
Department: Call Center Operations
Location: Onsite — Chester, VA
Reports to: VP Program Ops
Competitive salary, leadership growth path, direct impact on large-scale federal operations.
Manage a team of Call Center Supervisors and their CSR teams to deliver consistent, high-quality service within a federal contact center. You'll own team performance, handle escalations, and ensure day-to-day operations meet contractual requirements.
Type: Full-Time
Department: Call Center Operations
Location: Onsite — Chester, VA
Reports to: Senior Manager
Competitive pay, leadership role, career growth within a rapidly scaling operation.
Lead a team of Customer Service Representatives on the front lines of a federal contact center. You'll provide real-time support, monitor quality, and ensure your team delivers excellent service while meeting compliance and performance standards.
Type: Full-Time
Department: Call Center Operations
Location: Onsite — Chester, VA
Reports to: Manager Call Center
Competitive pay, leadership experience, direct path to management roles.
Deliver essential support by answering inbound calls and helping members navigate their healthcare benefits with clarity and care. You'll be the first point of contact for individuals seeking guidance, and your ability to listen, problem-solve, and communicate clearly will make a real difference.
Choose the role that's right for you — English or Bilingual (English/Spanish), full-time or part-time. Complete our quick online application to take your first step toward meaningful work.
You'll take a short assessment to understand your strengths — attention to quality, customer focus, resilience, dependability, and reading comprehension. Bilingual applicants will also complete a Spanish fluency assessment.
Once you pass, you'll review the role in detail, choose your training schedule and preferred hours, and receive an instant job offer along with onboarding paperwork.
Once cleared, you'll receive your full training schedule and everything you need for a successful Day One. From there, it's go-time — and we'll be right there with you.
Type: Full-Time
Department: Call Center Operations
Location: Onsite — Chester, VA
Reports to: Call Center Manager
Competitive pay, training provided, growth opportunities within a results-driven team.
Source, screen, and hire top talent at scale. You'll play a critical role in building a high-performing team that reflects our values and mission, identifying candidates who thrive under pressure and care about the work they do.
Type: Full-Time
Department: Human Resources
Location: Onsite — Chester, VA
Reports to: HR Manager
Competitive pay, remote flexibility, opportunity to shape a growing team from the ground up.
Remote role managing payroll, reporting, and compliance, supporting sound financial operations and alignment with federal guidelines. You'll ensure the financial backbone of our operations runs clean and on time.
Type: Full-Time
Department: Finance & Administration
Location: Remote
Reports to: Managing Member
Competitive salary, fully remote, direct partnership with leadership.
Equip new hires and current staff with the tools and knowledge they need to succeed. You'll design and deliver training programs that are engaging, effective, and aligned with operational standards and compliance requirements.
Type: Full-Time
Department: Training & Development
Location: Onsite — Chester, VA
Reports to: Operations Manager
Competitive pay, creative freedom to build programs, direct impact on team performance.
Own all HR functions, from compliance to employee relations, and ensure a people-first culture that meets federal and CMS standards. This is a leadership role with broad scope and direct impact on how the company attracts, retains, and develops talent.
Type: Full-Time
Department: Human Resources
Location: Onsite — Chester, VA
Reports to: Managing Member
Competitive salary, leadership role, fully remote, direct impact on company culture and growth.
Support the full spectrum of HR functions across a growing federal contact center operation. From onboarding to employee relations to compliance, you'll be a hands-on partner ensuring our people processes run smoothly and meet federal standards.
Type: Full-Time
Department: Human Resources
Location: Onsite — Chester, VA
Reports to: HR Manager
Competitive pay, fully remote, hands-on role in a high-growth environment.
Drive data-informed quality improvement across a large-scale federal contact center. You'll monitor agent performance, build reporting dashboards, and deliver the analytics that keep operations compliant and continuously improving.
Type: Full-Time
Department: Quality Assurance
Location: Onsite — Chester, VA
Reports to: QA Manager
Competitive pay, remote flexibility, high-impact analytical role shaping operational excellence.
Fill out the form below and we'll be in touch. If you have a resume, include it, but we value your story just as much as your credentials.
Parallax LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reach us at ParallaxOps@outlook.com. We're happy to answer any questions about open positions or our team.