We help healthcare, federal, and emergency services organizations design, staff, and run smarter operations. Some hire us for the full redesign. Others just need talent and ops support to scale what's already working. We do both.
Most consulting firms hand you a deck and disappear. Most BPO firms run operations but can't strategize. Parallax Rēvo lives in the gap. We think through your business processes deeply, in a way that actually makes sense for your business, then identify the technology and AI gaps your team needs to execute on the future state.
Every engagement moves through five disciplined stages. The detail of how each one runs is what we partner with you on. The structure is what gives you a roadmap you can trust.
One strategy isn't four directions. It's a stair-step that meets you where your budget, your team, and your timeline actually are.
Crisp scope. Clear deliverables. Every engagement is quoted to your specific context. Most start small and expand into long-term partnerships.
A visual current-state map of your operations, gap analysis, and a prioritized roadmap your team can act on. The fastest way to get an honest, shared picture of where you are today.
Deep process discovery, ideation with your teams, and a redesigned operating model that scales. Where strategic thinking meets the operating floor.
We identify your technology and integration gaps, define the strategy, then partner directly with your tech team and vendor architects to land on the right solution. Operational and business lens; expert engineering execution.
AI use-case mapping with ROI sizing, build-versus-buy guidance, and a governance framework that holds up under scrutiny. Healthcare-aware throughout.
A half-day to two-day facilitated session with your leadership team. Output: a clear future-state operating model and a decision-rights chart your team aligns on. Often the door-opener that becomes a longer engagement.
Long-term staffed delivery for the operating model we designed together. Call centers, claims processing, patient and member operations, back-office, AI-augmented operations teams. With the playbooks and governance to scale them.
We don't have to redesign your operations to support them. If your processes are already running well and you just need talent to scale, we find, hire, and operationalize the team. Federal set-aside aligned (WOSB, EDWOSB, VOSB, SDVOSB) for primes, agencies, and contract vehicles. Same offering fully available for commercial buyers. Need staff and ops support? That's us too.
Most consultants have never run the thing they recommend. Our founder spent the last decade and a half leading enterprise modernization across some of the largest healthcare operations and federal-regulated environments in the country.
Architected and currently executing technology and modernization roadmaps with cumulative enterprise value exceeding $200MM. Active oversight of multi-million-dollar tech budgets.
Built scalable operating models that work across 50+ business units, including five Centers of Excellence covering safety, workforce innovation, governance, and data standards.
Led enterprise RPA and AI initiatives across 160+ production bots and 11+ systems. Built the RPA Center of Excellence governing 19+ teams. AI strategy is the operating layer, not the headline.
Every engagement produces clear, accessible visual deliverables that executives, frontline leads, and engineers can all act on. That's the signature.
Active Top Secret clearance from 2002 to 2013, military officer leadership in Iraq. Compliance-aware execution against federal security and regulatory frameworks.
Strategic leader in AI innovation and operations transformation with over fifteen years of enterprise modernization experience across federal and healthcare sectors.
Track record of architecting end-to-end transformation strategies generating $20MM+ in annual operational benefits and identifying $10MM+ in operational efficiencies aligned to federal performance benchmarks. MBA in International Business, military officer leadership, Top Secret clearance 2002 to 2013. Available nationwide.
Deepest in healthcare, federal, and emergency services. Strong in any industry where operations are messy and the next move isn't obvious.
Most engagements start with a 30-minute call. Bring the messy stuff. We'll listen, ask a few sharp questions, and tell you honestly whether we're the right fit. If we are, you'll get a clear proposal within a week.